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BoudahXL
Community Guru
October 12, 2021, 6:40 pm
0

call back experiment with karma customer's services

Just called 855-565-2762 yesterday, which is their customer's contact number.

Press "1" roadside assistance, "2" for everything else. Basically this is the only number for everything, you can check my post here for roadside and the older number

https://hub.karmaautomotive.com/post/public/roadside-assitance-844-277-3589-is-disconnected/04025959b191f8f9de3f924f0940515f

There is also a callback feature under the "owner" section of their website https://www.karmaautomotive.com/karmab2c/en/ownership This one is not that obvious but if you follow the "contact us" rabbit you will find it.

I left a voicemail 10/11 and 10/12 morning, sent a callback 10/11 and 10/12 morning. Still no message or callback from Karma.

6 replies / 126 views
BoudahXL
Community Guru

October 13, 2021, 12:36 pm

10/13 Customer service called this morning, and were already ahead of the conversation. It was pleasant, they explained how their service dept is going through changes, well COVID a lot of business are going through the same pain.

The person set the expectations on the phone before the end of the call which is nice and I'm waiting on a follow-up (Obviously customer service will have to get authorizations here and there to resolve the case)

I will report later

BoudahXL
Community Guru

October 15, 2021, 2:05 pm

10/15 Talked to sales, they still haven't figured out the process. Pushed back to next week. I'll keep you posted.

This reply was edited 10/15/2021 14:34:02

mpar21
Community Advocate

October 15, 2021, 3:41 pm

Thanks for continuing to test the process. Good luck!

BoudahXL
Community Guru

October 20, 2021, 3:01 pm

mpar21  Well the customer's support works! I'm still in the process with Karma but for what it's worth they are open to dialog.

mpar21
Community Advocate

October 20, 2021, 4:47 pm

BoudahXL  That is very good news!

BoudahXL
Community Guru

November 29, 2021, 5:06 pm

mpar21  We reached an agreement, this is the last mile.




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