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BoudahXL
Community Guru
October 7, 2021, 3:01 pm
1

roadside assitance 844-277-3589 is disconnected

Heads up Karma owners,

The roadside assitance number 844-277-3589 does not connect, this is the number that is in the phone app.

Karma needs to update the app, also if you ever receive a call from Roadside support you cannot call back to the number showing up on your caller ID, it will not connect. You have to use your car to connect or use 855-565-2762

Also the app do not report system errors.

5 replies / 125 views
pmichaelmd
Community Legend

October 7, 2021, 4:31 pm

Thank you for sharing all of this information. I haven't committed to purchasing yet  and I am building some hesitation based upon everything you are going through. Wow, your situation shows that they need to get on the ball and get organized.  

BoudahXL
Community Guru

October 7, 2021, 4:55 pm

This is why I said:"This is going to be the real test" when I first posted about this. And I have dealt with small volume cars, I have owned exotic cars. My expectations were that this would be my third car out of my five. So far this car has broken down more often than my Maserati which has a "bad" reputation to start with.

I never considered this car as a "daily". My plan was to use it on the weekend in the winter as I do not want to drive my nicer ones in the rain.

pmichaelmd
Community Legend

October 7, 2021, 5:27 pm

BoudahXL  Nice. The least reliable cars I have owned have been my Range Rovers and Jags but they were nothing like this. I guess it is the bad luck of having a lemon on your end. Hopefully Karma makes it right by you. 

mpar21
Community Advocate

October 11, 2021, 9:28 am

Thanks for the heads up! I hope they make this right for you as well!  Karma needs to re-engage with their existing customer base. Post sale support is mission critical for any lux or exotic brand. 

BoudahXL
Community Guru

October 11, 2021, 6:01 pm

Can you imagine if your car just stop, just dead... And the number in the app not functioning?

How would you know how to reach them?

The only way to find the number is to go on the web portal and log in as a registered user and then click on your account, click contact. Then you find the number I just listed.

On a side note this is the same number for customer support which always end in a voicemail.




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